Why Does My Xbox 360 Won’t Play DVD?

An Xbox is essential in playing music, especially when one wants enjoyment. But sometimes, the device may become faulty and unable to play annoying music. Yes, the problem is common for all users, and the only way to bring your device to correct functioning is by troubleshooting it.

There are steps that you may follow to fix the issue immediately. For example, clean the disc by blowing air into it. Also, try using another new disc or that is functioning as usual. Remember not to forget to review the manufacturer’s manual when troubleshooting the issue.

Luckily, the article shows why the Xbox 360 won’t play. It also describes the steps to follow to fix the issue. Moreover, it shows FAQs concerning the Xbox 360 device.

Common causes of Xbox 360 not playing DVDxbox 360 won't play dvd

  • Dirty disc.
  • Faulty disc.
  • Faulty Xbox 360.
  • The tray is faulty.

Tools necessary to fix the issue;

  • New Xbox 360 if faulty.
  • Vacuum cleaner, among others.

Process of fixing an Xbox 360 won’t play DVDProcess of fixing an Xbox 360 won't play DVD

Process 1: Blow Air into The Disc Drive

It is the most straightforward solution. However, it has worked for me. You’ll want to open up your disc drive and blow some air into the area that allows you to see inside the Xbox. I believe this works since dust or whatever accumulates on the laser that scans the disc, and you can clear that debris by blowing air into space.

Process 2: Blow some air into the power cords and spaces

Fix 2: switch off your Xbox, take the power line from the Xbox, and blow some air into the part of the cord that goes into the Xbox, followed by blowing some air into the part of the Xbox where the cord goes.

Process 3: Have all materials for cleaning the Xbox 360 and clean.

Cleaning updates makes it simpler for your XBOX device to detect a disc by making it simpler to scan the disc. You do this by pulling a disc out of the package, putting some cool water through it, and then carefully wiping it by rubbing or brushing it from the inside to the outside. Then re-insert the disc into the Xbox device.

Process 4: use another disc instead of the faulty one.

Such a problem is simple to solve; try out different discs on your Xbox. Even classic Xbox games and DVDs sometimes get tired. If one of them is read by your Xbox, change the disc to the original game you wish to try.

Process 5: Try opening the disc drive and closing it continuously to eliminate the problem

Such a step is the greatest solution since it is successful for many people most times. So all you have to do now is insert a disc, lock it, and wait for it to reload. If the message says “raise trays,” enter and exit the plate once more. Now continue to do so. The disc must finally load. But give it, you are all for a couple of minutes, at least 5 minutes.

Process 6: on the Xbox, knock it gently

Even though it’s strange, this workaround for the “double click issue” is effective for many users. I’m not sure whether it will help with the “open tray error,” but it’s worth a go. So, first and foremost, open the tray and insert a disc into it. Then close the tray and gently tap the Xbox just above the disc within the Xbox. Continue doing this until it works. It might take some time, but it won’t. You might like to give it a try for a couple of minutes, approximately 5 minutes.

Process 7: pull and replace the USB flash drives

To perform the step, follow the procedure below to get accurate results

  1. Switch the Xbox 360 console off.
  2. Unplug any USB flash drives that you connected to the console.
  3. Activate the console.
  4. Attempt to play the game disc.
  5. Use a separate USB flash drive if your console can scan the disc without connecting the USB flash drive.

Process 8: Carry out the servicing process.

If none of the preceding methods is a success, you will need to service your console. The quickest and least costly method to fix your console is to file an internet request form. Login to Gadget management and choose to Sign up for a new product to start on your application. After you register, you’ll be able to monitor the condition of your device’s warranty. See for assistance with filing a request form, service your Xbox device.

Frequently asked questions:

  • What are the steps of troubleshooting a disc tray that is stuck open?

Sometimes, the disc may have stuck open, and it can be not very pleasant for the user playing some music. To fix the issue, follow the steps below;

Step 1: Check the light if you can see it on the front of the device; the Xbox 360 console

The console has insufficient power or power from the power supply source if the light on the front of the console is not on. Switch on the console or the power supply source.  Follow the procedures below if you notice a green light on the front of the console.

Step 2: Locate the position of the red light and try fixing the issue

If your initial Xbox 360 console has flashing red lights across the power switch, try to fix them before moving on to the next step. Make sure you’re following the manufacturer’s instructions and handling the device components with care.

Step 3: Pull the disc from the tray

Follow the steps below to remove the stuck disc that is stuck open successfully.

  1. Uninstall any discs that may be in the tray.
  2. Click the exit button on the device console.
  3. If the disc tray shuts while inserting a disc, press the exit button again to reopen it and enter a disc. Using a disc in the tray, attempt opening and closing the tray.
  4. Check that the disc is also not stuck or has any markings that might stop the tray from shutting.

Step 4: Find the position of the faceplate and inspect it carefully

A faceplate is essential and found on the front area of the device console. Attach the faceplate to the console correctly and if not, follow the steps below;

  1. Hold the faceplate gently until the plate is in position.
  2.  Locate the position of the eject button and press it gently until it is positioned.

Step 5: Attempt closing the disc drive

Follow the steps below to close the disc drive;

  • Check to see if your console is connected.
  • Rotate the tray from left to side and up and down carefully.
  • On the console, push the exit button.
  • If the disc tray locks, press the eject button twice to open and reopen the tray.


If your device fails to turn on, read and understand the article above and fix the issue successfully. Also, remember to follow the manufacturer’s instructions on how to fix the problem without any difficulties. If all the steps above fail, seek help from the manufacturer or the service centre.

Finally, when using the Xbox 360 device, take some precautions. For example, clean the device often using the recommended tool. Also, change the discs if it is faulty. Remember to follow the manufacturer’s instructions.

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